Effective Date: July 30, 2026

This Shipping Policy explains our processing times, shipping methods, and what to expect once your order has been placed.

Order Processing

Every order is carefully reviewed before production begins.

Custom orders enter production after:

Payment has been successfully processed.
Any required photos or personalization details have been received.
Any questions about your order have been resolved.

If we need additional information before starting your artwork, we'll contact you using the email address provided during checkout.

Production Times

Because every piece is handmade, production begins after your order has been confirmed.

Current estimated production times are:

Digital Pet Portraits

Approximately 3 business days

Layered Paper & Vinyl Artwork

Approximately 5 business days before shipment

These production times are estimates and may vary during holidays, periods of high order volume, or for especially detailed custom projects.

Progress Updates

One of the things that makes The Junkyard Pets unique is that you'll get to see your artwork come to life.

During production, we may send progress photos of your custom piece so you can review the artwork and request any included revisions before it is completed.

This helps ensure you're happy with the final result before it ships.

Shipping

Once your order has been completed, it will be carefully packaged and shipped using the shipping method selected during checkout.

Please note:

Production time is separate from shipping time.
Shipping estimates begin once your package has been shipped.
Delivery times are determined by the shipping carrier and cannot be guaranteed.

You'll receive a shipping confirmation email with tracking information once your order has been dispatched, when applicable.

Packaging

Every order is packaged with care to help protect it during transit.

Artwork may be packaged using protective sleeves, rigid backing, cushioning materials, or shipping boxes depending on the size and type of product ordered.

Shipping Address

Please review your shipping address carefully before completing your order.

The Junkyard Pets is not responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping information provided during checkout.

If you notice an error in your shipping address, please contact us as soon as possible. While we'll do our best to make changes before your order ships, we cannot guarantee address changes once production or shipping has begun.

Damaged or Lost Packages

If your order arrives damaged, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

Your order number
Photos of the damaged item
Photos of the packaging
Photos of the shipping label, if possible

We'll review each situation individually and work with you to find an appropriate solution.

If your package appears to be lost, please contact us so we can assist you in working with the shipping carrier.

Shipping Delays

Occasionally, shipping delays may occur due to:

Weather conditions
Holidays
Carrier delays
High shipping volumes
Other circumstances beyond our control

While we'll always do our best to meet estimated timelines, The Junkyard Pets cannot guarantee delivery dates once a package has been accepted by the shipping carrier.

International Shipping

At this time, The Junkyard Pets ships within the United States only.

If international shipping becomes available in the future, this policy will be updated.

Shipping Policy